Responding to Customers Via Social Media

Responding to Customers Via Social Media

How do you respond to social media criticism of your business on social media? Regardless of the size of your business, it’s essential these days to find a way to connect on social media. Customers expect businesses to reach out to them in some way on social...
Visualizing Social Interactions on Twitter

Visualizing Social Interactions on Twitter

Pew Research has recently completed a research report and analysis of how people and organizations interact on twitter.  In a nutshell, have identified six types of conversations on Twitter, which include: Tight crowds centering on shared interests (such as hobby...