Mega Menus – Friend or Foe?

Mega Menus – Friend or Foe?

Clients often ask for mega menus (those extra-large menus that offer a large number of links to site pages) as a way of providing quick access to deeply buried pages or data on their site. Mega menus have been a trend for years.  But they’re not for every site, and...
Analyzing the Entire “Experience”

Analyzing the Entire “Experience”

As the word “Experience” becomes increasingly incorporated into job titles and departments, the debate seems to be growing about just what it means. I have written formerly about the line between customer experience and user experience.  But there are...