by Meryl Enerson | Aug 16, 2016 | Interface Design, Tools & Resources, User Experience
What is Design Thinking? Design thinking is a term that has been around for several years. Attributed to Tim Brown, President of IDEO, it is a type of process for creating products and services that includes the following key steps: Define the problem. This is...
by Meryl Enerson | Aug 1, 2016 | SEO & Online Marketing, User Experience
And the tug of war between user experience and SEO has been a lively debate for years amongst website designers and developers. Achieving the right balance has always been a matter of skill and expertise. Thanks to Google’s current webmaster guidelines, good...
by Meryl Enerson | Jan 20, 2015 | User Experience
Clients often ask for mega menus (those extra-large menus that offer a large number of links to site pages) as a way of providing quick access to deeply buried pages or data on their site. Mega menus have been a trend for years. But they’re not for every site, and...
by Meryl Enerson | Sep 9, 2014 | User Experience
As the word “Experience” becomes increasingly incorporated into job titles and departments, the debate seems to be growing about just what it means. I have written formerly about the line between customer experience and user experience. But there are...
by Meryl Enerson | Jun 6, 2014 | User Experience
I have recently experienced firsthand the pain and aggravation the redesign of a business-critical application can cause users. Intuit recently rolled out its update to Quickbooks Online, a Web application used by many small businesses. It was a rough week. The user...
by Meryl Enerson | Apr 15, 2014 | User Experience
Surely the worst user experience on the Web is a security violation. Having your user ID or password stolen (not to mention the events that follow). Or is it having to remember ALL your passwords for ALL the Websites you frequent and then going around and changing...
