by Meryl Enerson | Apr 15, 2014 | User Experience
Surely the worst user experience on the Web is a security violation. Having your user ID or password stolen (not to mention the events that follow). Or is it having to remember ALL your passwords for ALL the Websites you frequent and then going around and changing...
by Meryl Enerson | Feb 10, 2014 | User Experience
What is the difference between “user experience” and “customer experience?” Are they the same thing, to be spoken of interchangeably, or is there a difference? Broadly speaking, customer experience refers to the entire interaction a customer...
by Meryl Enerson | Jan 21, 2014 | Tools & Resources, User Experience
I hear from a lot of Website and product managers who express an interest in “improving” the look and feel, navigation or customer engagement of their Websites, without a clear concept of what their current metrics are. My question always is, how can you...
by Meryl Enerson | Jan 9, 2014 | User Experience
2013 was the year of Performance Boo-Boos in user experience. August was a particularly tough month with Amazon and The New York Times Websites both going down, at least temporarily and we will all probably long remember (some more than others) the disastrous ...
by Meryl Enerson | Oct 29, 2013 | User Experience, Writing for the Web
Time and time again I find myself (and my projects) coming back to the same core principle for improving the user experience on information Websites, Web apps, and the like. That principle is: Simplify. Three areas where simplifying can help are in: Language Visuals...
by Meryl Enerson | Aug 22, 2013 | User Experience
Twice in a week a digital behemoth has disappeared from cyberspace, at least for a short period: On August 14th, the New York Times Website was out of service for a few hours, due to a purported internal issue/technical problem/possible cyber-attack (speculation...
