Improving the User Experience

News, trends, tips and techniques in digital media

Responding to Customers Via Social Media

How do you respond to social media criticism of your business on social media? Regardless of the size of your business, it's essential these days to find a way to connect on social media. Customers expect businesses to reach out to them in some way on social media,...

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Best Resources for Usability

Looking for good, reliable references for usability?  There are many good ones. Here are some of our recommended resources to consult when planning a new website or product redesign, when you want to make sure it's as usable as it can be. The Basics from Usability.gov...

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