6 Ways of Collecting User Feedback

6 Ways of Collecting User Feedback

User centered design (or UCD) is an approach to software or systems design that puts the user at the center of the process.  It focuses on designing for user needs, and relies on user feedback to fine-tune the process.  It is a highly effective way of ensuring that a...
A Targeted Site for Usability

A Targeted Site for Usability

The User Experience Monitor is now part of the “pond” known as the UX Pond.  This interesting new site has a targeted (they call it “acute”) sesarch feature that lets you find listings of usability-related blogs, discussions, articles, events,...
Major Resistance to Web Video Captioning

Major Resistance to Web Video Captioning

We fight a lot of usability battles in our line of work, and one always seems to be making the Web more accessible. Why is it so hard to get closed captioning on the Web?  This article from the New York Times details an issue that has been bothering me – making...

Justifying Accessibility in 2010

The World Wide Web Consortium (W3C) has an excellent online article on the subject of:Developing a Business Case for Web Usability It covers the various factors in developing a business case for Web accessibility. You'd think this wouldn't be necessary in...

How Usable is Twitter?

One of the best-kept secrets of the past year is that many social networks are not quite as usable as they would have us believe. I was glad to see this research study by the Software Usability Research Laboratory (SURL) at Wichita State University, then, on the...