Setting Priorities for a Web Redesign
Finding the convergence of user needs and your organization's goals is critical to setting priorities for a Web redesign.

Upgrading Your Site's Search
Search is one of the most desirable features a large-scale or eCommerce Website can have, yet is frequently a source of frustration.

Brand vs Usability
Does usability “kill” creative online branding on the Web, and does online branding inhibit good usability?

The Seven Deadly Sins of Self-Service Applications
The Seven Deadly Sins are leading causes of user confusion, frustration, and uncompleted transactions with consumer self-service applications.

Improving Your Site's Registration Process
Techniques for ensuring your site visitors complete onsite registration.

Improving Software Usability: A Manager's Guide
A high-level view of the redesign process, geared to senior managers responsible for the success of their software, Web-based applications, and E-commerce services.

Use of Language in Developing a Consistent Customer Experience across Technology Platforms
A manager’s guide to establishing a cohesive cross-channel brand identity and creating a consistent and effective customer experience across all self-service channels.

Meryl writes a column for Software Magazine and its Website: SoftwareMag.com