Setting Priorities for a Web Redesign
Finding the convergence of user needs and your organization's goals is critical to setting priorities for a Web redesign.

Upgrading Your Site's Search
Search is one of the most desirable features a large-scale or eCommerce Website can have, yet is frequently a source of frustration.

Brand vs Usability
Does usability “kill” creative online branding on the Web, and does online branding inhibit good usability?

The Seven Deadly Sins of Self-Service Applications
The Seven Deadly Sins are leading causes of user confusion, frustration, and uncompleted transactions with consumer self-service applications.

Improving Your Site's Registration Process
Techniques for ensuring your site visitors complete onsite registration.

Improving Software Usability: A Manager's Guide
A high-level view of the redesign process, geared to senior managers responsible for the success of their software, Web-based applications, and E-commerce services.

Use of Language in Developing a Consistent Customer Experience across Technology Platforms
A manager’s guide to establishing a cohesive cross-channel brand identity and creating a consistent and effective customer experience across all self-service channels.

Meryl writes a column for Software Magazine and SoftwareMag.com:

Right-sizing a Redesign Effort
(February 2008) Not every redesign needs to be a major overhaul; but it's important to balance your overall budget with an appropriate percentage of user-centered design.

Outsourcing the User Experience
(July 2007) Most user experience work is undertaken with the goal of transforming your site or software product.

Testing Multiple Models
(December 2006) Testing multiple design approaches provides a neutral basis for making changes to a Website or application.

Classic Mistakes in Web Software Design
(September 2006) Six classic design mistakes — all avoidable — are common in today’s web-based applications.

Making Search Work
(January 2006) Improving on-site search is a win-win for users as well as organizations.

Expanding the Audience
(August 2005) Universal access features can greatly increase the reach of your software product or Web-based application

Getting User Feedback:Better, Quicker, AND Cheaper?
(October 2004) New tools for collecting user feedback are making usability engineering more affordable and accessible than ever.

Incremental Changes for Maximum Impact: Redesigning Large-Scale Websites
(February 2004) Don’t put off the redesign of your Website or Web-based application. Instead, slice it off—in manageable layers.